Please read my Car-X review (Wheeling, IL location) on Yelp.
Car dealership - A real life comparison
One of the incidents in the past week inspired me to blog about the kind of car dealerships we deal with and how customer service really matters.
This is a perfect example of a dealership who made a sale but lost a customer while the other dealership who did not make a sale but won a customer.
I had purchased a certified used car from http://www.toyotaarlington.com/ last year. Since I needed a car badly, I had to accept a poor 'packaged' deal loaded with an unwanted warranty deal (to bring the APR on my loan down). I even paid extra for Toyota Certification at the dealership which even Toyota Motors wasn't aware of. I never knew that this deal would haunt me even after a year.
When I went to trade-in this car at http://www.muller-honda.com/ I realized the gravity of the poor deal. I was already paying thousands of dollars over the value of the car in loan and to trade in the car for a new one would have meant a loss of thousands of dollars for me due to the poor deal I did with Arlington Toyota. Lance at Muller Honda was very truthful and upfront about the whole thing. He showed me a great new car, I took a test ride and when it came to finances, Lance laid out the honest situation in front of me. He didn't try to pressurize me to take the deal and was courteous all the way. He also explained me things in detail. This was in contrast to what I experienced at Arlington Toyota. They just wanted to have the deal done :(
I had posted a review about Arlington Toyota on Yelp (http://www.yelp.com/user_details?userid=qEVEgk_hXcyMfrIY45GPQA) and had also written to BBB (http://www.bbb.org/chicago/customer-reviews/ac/4338/3dfc705a579b4c98) so that people are made aware.
I wish if we had more dealerships like Muller Honda around us!!!
Yelp review: http://www.yelp.com/user_details?userid=qEVEgk_hXcyMfrIY45GPQA
This is a perfect example of a dealership who made a sale but lost a customer while the other dealership who did not make a sale but won a customer.
I had purchased a certified used car from http://www.toyotaarlington.com/ last year. Since I needed a car badly, I had to accept a poor 'packaged' deal loaded with an unwanted warranty deal (to bring the APR on my loan down). I even paid extra for Toyota Certification at the dealership which even Toyota Motors wasn't aware of. I never knew that this deal would haunt me even after a year.
When I went to trade-in this car at http://www.muller-honda.com/ I realized the gravity of the poor deal. I was already paying thousands of dollars over the value of the car in loan and to trade in the car for a new one would have meant a loss of thousands of dollars for me due to the poor deal I did with Arlington Toyota. Lance at Muller Honda was very truthful and upfront about the whole thing. He showed me a great new car, I took a test ride and when it came to finances, Lance laid out the honest situation in front of me. He didn't try to pressurize me to take the deal and was courteous all the way. He also explained me things in detail. This was in contrast to what I experienced at Arlington Toyota. They just wanted to have the deal done :(
I had posted a review about Arlington Toyota on Yelp (http://www.yelp.com/user_details?userid=qEVEgk_hXcyMfrIY45GPQA) and had also written to BBB (http://www.bbb.org/chicago/customer-reviews/ac/4338/3dfc705a579b4c98) so that people are made aware.
I wish if we had more dealerships like Muller Honda around us!!!
Yelp review: http://www.yelp.com/user_details?userid=qEVEgk_hXcyMfrIY45GPQA
Southwest Luv's its customers
I recently flew Southwest (www.southwest.com) with my family from Chicago to California and back. This was not my first time with Southwest and as expected they provided me the 'wow' factor during this trip. First of all I love their 2 bags free policy and their customer service has been always exemplary. I witnessed the same great customer service during my recent trip.
We were in Sacramento to meet and greet our extended family. We had lot of bonhomie, great food and of course a ton of gifts while coming back. We did our best to keep our bags to the maximum permissible weight but unfortunately when we reached the Southwest check-in counter at the Sacramento International Airport, we found that all our bags were overweight.
The airline representative at the counter told me that it would be $75 per overweight bag. Most companies (or airlines) would have seen this as an opportunity to make some cool cash but not Southwest. That's where their customer service is so amazing. The representative offered me another option. She asked me to purchase a Southwest Airline duffle bag for $25 and transfer the extra stuff from the bulky bags to this duffle bag. This was a really simple idea which saved me a good amount of money.
"The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit." Kudos to Southwest on the way they stay focused on their mission statement with acts like these.
No wonder why Customers Luv Southwest!!!
We were in Sacramento to meet and greet our extended family. We had lot of bonhomie, great food and of course a ton of gifts while coming back. We did our best to keep our bags to the maximum permissible weight but unfortunately when we reached the Southwest check-in counter at the Sacramento International Airport, we found that all our bags were overweight.
The airline representative at the counter told me that it would be $75 per overweight bag. Most companies (or airlines) would have seen this as an opportunity to make some cool cash but not Southwest. That's where their customer service is so amazing. The representative offered me another option. She asked me to purchase a Southwest Airline duffle bag for $25 and transfer the extra stuff from the bulky bags to this duffle bag. This was a really simple idea which saved me a good amount of money.
"The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit." Kudos to Southwest on the way they stay focused on their mission statement with acts like these.
No wonder why Customers Luv Southwest!!!
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