I recently flew Southwest (www.southwest.com) with my family from Chicago to California and back. This was not my first time with Southwest and as expected they provided me the 'wow' factor during this trip. First of all I love their 2 bags free policy and their customer service has been always exemplary. I witnessed the same great customer service during my recent trip.
We were in Sacramento to meet and greet our extended family. We had lot of bonhomie, great food and of course a ton of gifts while coming back. We did our best to keep our bags to the maximum permissible weight but unfortunately when we reached the Southwest check-in counter at the Sacramento International Airport, we found that all our bags were overweight.
The airline representative at the counter told me that it would be $75 per overweight bag. Most companies (or airlines) would have seen this as an opportunity to make some cool cash but not Southwest. That's where their customer service is so amazing. The representative offered me another option. She asked me to purchase a Southwest Airline duffle bag for $25 and transfer the extra stuff from the bulky bags to this duffle bag. This was a really simple idea which saved me a good amount of money.
"The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit." Kudos to Southwest on the way they stay focused on their mission statement with acts like these.
No wonder why Customers Luv Southwest!!!
We were in Sacramento to meet and greet our extended family. We had lot of bonhomie, great food and of course a ton of gifts while coming back. We did our best to keep our bags to the maximum permissible weight but unfortunately when we reached the Southwest check-in counter at the Sacramento International Airport, we found that all our bags were overweight.
The airline representative at the counter told me that it would be $75 per overweight bag. Most companies (or airlines) would have seen this as an opportunity to make some cool cash but not Southwest. That's where their customer service is so amazing. The representative offered me another option. She asked me to purchase a Southwest Airline duffle bag for $25 and transfer the extra stuff from the bulky bags to this duffle bag. This was a really simple idea which saved me a good amount of money.
"The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit." Kudos to Southwest on the way they stay focused on their mission statement with acts like these.
No wonder why Customers Luv Southwest!!!
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